CPO Rising Series: Optum Fmr CCO on Building Products That Work for 150 Million People

What does it take to build products that work for 150 million people in one of the most regulated industries in the world? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Jay Patel, Optum Fmr Chief Consumer Officer Rita Khan will be speaking on how product leadership is transforming healthcare at scale. Rita shares why understanding the full stakeholder ecosystem matters more than quick UX wins, how she frames investment portfolios to earn executive trust quarter by quarter, and why she only hires "shapers" who refuse to accept the industry's constraints as excuses for bad experiences.