In episode 6 of the Product Awards Series, Ubiety Techologies CPO Nacho Andrade interviews Earkick Co-Founder Herbert Bay. The conversation revolves around the company's mission and approach to building a digital companion in the form of an assistant in your ear. Earkick prioritizes privacy-focused data usage and aims to differentiate itself from other AI models. Initially targeting enterprise customers, Earkick focuses on workplace mental health, offering employees a tool to share their experiences and concerns while providing aggregated data to employers for insights and improvements. The company emphasizes understanding customer problems, achieving product-market fit, and maintaining a high standard of quality. They employ metrics like the Product-Market Fit (PMF) and Net Promoter Score (NPS) to track and improve their product. Earkick values customer feedback, actively iterates based on user input, and considers every touchpoint with the product and brand as part of the overall experience.
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EP 292 - Product Awards Series: Earkick Co-Founder on Solving Customer Problems and Quality Product Development
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About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.
Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.
About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.Listen on
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EP 292 - Product Awards Series: Earkick Co-Founder on Solving Customer Problems and Quality Product Development