Products That Count
Product Talk
EP 441 - Appfire CPO on Leveraging AI for Customer Insights
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EP 441 - Appfire CPO on Leveraging AI for Customer Insights

How can AI be leveraged for customer insights? In this episode of Product Talk hosted by Kaboo Founder Neha Shah, Appfire CPO Andy Boyd speaks on scaling product teams and leveraging AI to gain deeper customer insights. He discusses the role of the CPO in defining a winning product strategy across a portfolio, building high-performing teams, and putting systems in place to drive organizational effectiveness. Andy also highlights how AI can complement product management by helping teams better understand the voice of the customer through data analysis and synthesis. He provides practical advice for product managers looking to break into the field, emphasizing the importance of cultivating curiosity, connecting with product leaders, and taking advantage of training resources.

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Products That Count
Product Talk
Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.
About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.