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Uniphore CPO on Leveraging Generative AI to Transform Product Management

How can generative AI be used to transform product management? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Uniphore CPO Tushar Shah shares insights on how Uniphore is leveraging generative AI to transform product management and enable enterprises to harness the technology across various business functions. Tushar discusses Uniphore's evolution from a SaaS company to a platform provider, allowing customers to deploy large and small language models tailored to their specific industry and use cases. He highlights the importance of understanding customer journeys and using AI to identify opportunities for improving self-service experiences and reducing customer service costs.

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Products That Count
Product Talk
Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.
About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.